FAQ

How are Box Cars’ dice sold?

Our dice are all sold individually (not in threes!)

Do you offer free shipping?

We are a small family-run business, and we cannot afford to offer free shipping.  Moreover, stores that offer free shipping charge more per item to offset shipping costs. We endeavor to keep the price of our products as low as possible while also being transparent about the actual cost of shipping. If you have any further questions about our shipping charges, please do not hesitate to contact us.

Can I pick up my order to avoid shipping charges?

Yes, certainly! However, we are a office/warehouse, not a store, and as such we have limited hours. Contact us if you wish to pick up your order and we will make every effort to accommodate you.

How long will my order take to ship?

Most orders are shipped within 1-2 business days and will arrive within 10 business days, although if you live in the United States it can take a little bit longer since your order will have to cross the border.

What if my order is below the $39.95 threshold?

For orders below $39.95, you will have to contact our office.  The reason this minimum is in place is because it takes us virtually the same amount of time to invoice, pack and ship a $5.00 order as it does a $100.00 order. Therefore, if we processed too many small orders, we would end up losing money in the form of staff time.

Do you ship internationally?

Box Cars ships to Canada and the United States. We accept international orders so long as they are prepaid using a bank draft (we do not accept international credit cards). Contact our office for more information or to request a quote.

Will I need to provide an FEI number?

Box Cars will call and ask for your Federal Tax ID number if you live in the United States and your order is over $500. This is to ensure that your order does not get held up at Customs while it is crossing the border. Ask your purchasing/ accounting department if you aren’t sure what your school’s FEI number is.

Do I need to have a Paypal account to place my order?

Paypal is the mechanism through which all our online credit card sales are processed, whether the customer has a Paypal account or not. You do not need to have a Paypal account to shop with us; simply opt to checkout as a guest.

I purchased a webinar. How do I download the pdf handout for it?

Visit our Webinars info page for a step-by-step on how to download handouts. If you’re still having issues, please contact our head office.

Can you make up custom kits for my school or school district?

Absolutely! Visit our Custom Kits page for more info or contact our head office.

Do you have any parent-oriented/homeschooling resources?

Yes! Check our our Family Tag. 

I have an additional question that you haven’t answered.

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